Having trouble logging in? Or perhaps you’re having trouble printing one of our Australian Curriculum Aligned resources? Check out these frequently asked questions below to see if we can provide a solution for you. Your answer not there? No problems. Please contact us here.
How do I create an account?
In order to purchase from the store you must have an account. This can be done during the checkout process or you can create one prior to checking out. Fill in your details on the account page or click on the ‘My Account‘ tab in the top navigation bar. With this account you will be able to view past orders, access previous purchases and update your details.
I’ve forgotten my password!
In No need to fear! Just head on over the ‘lost password‘ page. You will be prompted to enter your email address and then you will receive an email detailing how to reset your password. If you get an error saying your email address doesn’t exist, you have likely entered your email address incorrectly during the account creation process or your have not actually created an account with the website previously. Note that if you have signed up just for the Free Resource Library in the past, this account is separate to that. Anyone wishing to now access the Free Resource Library will need to create an account through the website and purchase the Free Resource Library through the checkout. If you are sure you have signed up though in the past and made purchases through the website, please do send through a support email so that we can help troubleshoot for you.
My email address was typed incorrectly when I set up my account.
If you’ve made a mistake, you can change your email yourself by logging into your account (using the incorrect email address you typed) and then going to your account details in the dashboard. However, if you know you’ve made a mistake but you’re not sure of the spelling or error, send through a support email so we can troubleshoot this for you.
I’m on your email list but can’t access you Free Resource Library.
Being an email list subscriber is different to being a member of the site. In order to access the free resource library, head on over to this page. You’ll need to add the free resource library to your cart and then log in with your existing account OR create a new account. Follow the prompts to check out (it’s totally free so long as you don’t have anything else in your cart!). Then head on over to your account page where you’ll find a link to see your current memberships! You’ll need to be logged in to access the Free Resource Library.
What payment methods do you accept?
Currently, we accept payments via Paypal and Stripe (credit card). You can also use Paypal to pull funds from your bank account as well.
Do you offer refunds?
Unfortunately refunds are not typically processed due to the digital nature of the products available in my store. However, if for some reason you are not satisfied with your purchase, please get in contact within 24 hours of purchase to discuss your needs.
Will I receive an invoice for tax purposes?
You can download your purchase invoice from your account page after purchase! Head on over to your account page and click on the orders tab. You’ll see an option to download a PDF invoice for tax purposes.
When will I receive my resource?
After you have made your final payment, an email will be sent straight to your inbox advising you your payment is being processed. Shortly after this you will receive an email, listing the resources you have purchased, including hyperlinks that you can click on to immediately download them. This should take no long than 1 hour to arrive in your inbox. If you can’t find it there, please do check your promotional or junk mail folders to make sure it hasn’t landed there. If you still can’t seem to find it, please contact us so we can help troubleshoot.
Does this resource come as a hard copy?
Unfortunately, all products are digital in nature.
I’d like to request a resource – how can I do that?
We have a running list of requests we are working through currently. If you have a custom resource request, send through a support email and we’ll add it to our growing list!
Can you edit the resource to suit my needs?
We do accept edits from time to time depending on the nature of the revision. If you have a request, please send through an email with your request and we will see what we can do. However, please keep in mind that this is dependent on clip art availability and not all custom edits will be possible.
Can you remove your copyright from the resource?
The copyright material on each page of our resources can not be removed. To prevent illegal copying and on-selling of our products, the copyright is important in protecting our brand.
Can I share my purchase with my teaching buddies?
In purchasing one of our products you are agreeing to the terms and conditions listed in the product which states that each resource is limited to single classroom or personal use. If you want your teaching buddies to enjoy the resource you are using, they will need to purchase a copy for themselves (or better yet, why not buy it for them?!)
How do I download my purchase?
You will receive an email once your purchase is finalised from which you can download your purchases. Sometimes this goes to your spam or promotions folder and very rarely, this disappears into cyber space never to see the light of day again. But never fear, if this happens, your resources will always be in your account ready to be downloaded whenever you need them.
I never received an email after my purchase. What do I do?
Sometimes the email goes to your spam or promotions folder. Sometimes very rarely, the email disappears into cyber space never to see the light of day again – this seems to happen frequently with Gmail and school/government email addresses. However, do not worry! If you don’t receive your email, you can access your purchases via your account over on the website at any time.
Can I download my purchases at a later date?
You totally can! Whether it’s straight after checkout or a week, a month or a year later, you’ll have access for as long as the site is active but it’s always a good idea to save a copy to your computer or USB drive as well, just in case! All you need to do is log back into your account via the My Account page. You’ll see an option to view your previous orders and downloads. Click on the downloads tab and you’ll see your purchases there ready waiting for you!
Part of my resource is being cut off when I print…
All resources are designed to be printed on A4 paper. Be sure to select ‘fit to page’ when printing your resource to ensure that important parts of the page aren’t being cut off during the printing process.
My resource is printing too big. How do I reduce the size?
If you’d like to fit more labels or posters on a page, you can print multiple pages per sheet of paper. To do this, select File>Print and then under the Page Sizing option, select ‘multiple.’ I often select 2 pages per sheet and then just check that the orientation is correct to make sure that I get the sizing correct. Just be sure to check the little preview window looks correct before printing.
What are Ridgy Rewards
RidgyRewards are points which can be applied to future Ridgy Didge Resources purchases. The amount you can apply is displayed in Australian Dollars (AUD) on your account balance page.
You can earn RidgyRewards by:
– making a purchase through checkout
– for signing up to be a member
– for writing reviews on purchased products
– for referring friends who make a purchase through the website
For every $1 you spend on the Ridgy Didge Resources website, you can earn 1 reward point. Every 20 reward points earned equals $1 you can apply to future Ridgy Didge Resources purchases. We’ll round it up for you too! For example, if you make a purchase on a resource priced $4.75, you’ll earn 5 reward points.
RidgyRewards are only earned on purchases, signing up as a member, writing reviews on purchased products or for successful referral of friends. Reward points are not earned on gift card purchases, inactive resources, or free downloads.
To redeem your RidgyReward points, look for “Apply Discount” button located at the top of your cart. Click this button and the discount will then be displayed in your cart totals. If you have any valid RidgyReward point to use, they will be displayed above your cart. If there is no ‘Apply Discount’ button, you will not have earned enough points yet to redeem the discount.
Ridgy Didge Home Educator Program
What is the Ridgy Didge Home Educator Program?
The Ridgy Didge Home Educator Program is a free membership specifically designed to cater to the needs of Home Educators. At Ridgy Didge Resources we acknowledge that the needs of a Home Educator are not the same as a Classroom Teacher and how the resources will be used are vastly different as well. The Home Educator Program is designed to support these differences by offering significant discounts on all our resources for successful Home Educator applicants.
How much of a discount will I receive by signing up to the Program?
Successful Home Educator applicants will receive a minimum of 50% off all Ridgy Didge Resources products and services.
How do I apply?
Applications for the program can be made by completing this form. Applications are assessed on an individual basis and Ridgy Didge Resources reserves the right to accept or deny any application at their discretion.
Proof of Home Educator Registration
Each applicant must provide their Home Educator Registration number, that has been provided by their local government, to support their application. Failure to provide a Home Educator Registration number will automatically deem an application unsuccessful.
How do I find out more information?
If you have any further queries, please do not hesitate to contact Ridgy Didge Resources using our online Contact page and we will respond to you within the next two business days.