Frequently Asked Questions

Having trouble logging in? Or perhaps you’re having trouble printing one of our Australian Curriculum Aligned resources? Check out these frequently asked questions below to see if we can provide a solution for you. Your answer not there? No problems. Please contact us here.

Account

How do I create an account?

When you checkout with your purchases you can create or checkout as a guest. If you choose to checkout as a guest your details will not be saved in your own account on our website. Nor will any of your purchases. If you do create an account this is where you will be able to view past orders, access previous purchases and update your details.

I’ve forgotten my password!
No need to fear! Just click on ‘login’ at the top of your page. Instead of logging in, you will be able to click on ‘Forgot My Password’. You will be prompted to enter your email address and then you will receive an email detailing how to reset your password. If you get an error saying your email address doesn’t exist, you have likely entered your email address incorrectly during the account creation process or you have not actually created an account with the website previously. If you are sure you have signed up though in the past and made purchases through the website, please do send through a support email so that we can help troubleshoot for you. 
My email address was typed incorrectly when I set up my account.

If you’ve made a mistake, you can change your email yourself by logging into your account (using the incorrect email address you typed) and then going to your account details in the dashboard. However, if you know you’ve made a mistake but you’re not sure of the spelling or error, send through a support email so we can troubleshoot this for you.

I’m on your email list but can’t access your Free Resource Library.
Being an email list subscriber is different to being a member of the site. In order to access the free resource library, you now need a Teacher Lite membership (head on over to this page to sign up if you haven’t already). You’ll need to add the Teacher Lite membership to your cart and then log in with your existing account OR create a new account. Follow the prompts to check out (it’s totally free so long as you don’t have anything else in your cart!). Then head on up to the Member Home button at the top of your screen and this should take you to your member portal! You’ll need to be logged in to access the Free Resource Library through your Teacher Lite Membership portal.

Purchasing

What payment methods do you accept?
Currently, we accept payments via Paypal and Stripe (credit card). You can also use Paypal to pull funds from your bank account as well.
Do you offer refunds?
Unfortunately refunds are not typically processed due to the digital nature of the products available in my store. However, if for some reason you are not satisfied with your purchase, please get in contact within 24 hours of purchase to discuss your needs.
Will I receive an invoice for tax purposes?
You can download your purchase invoice from your account page after purchase! Head on over to your account page and click on the orders tab. You’ll see an option to download a PDF invoice for tax purposes.
When will I receive my resource?

After you have made your final payment, an email will be sent straight to your inbox advising you your payment is being processed. Shortly after this you will receive an email, listing the resources you have purchased, including hyperlinks that you can click on to immediately download them. This should take no long than 1 hour to arrive in your inbox. If you can’t find it there, please do check your promotional or junk mail folders to make sure it hasn’t landed there. If you still can’t seem to find it, please contact us so we can help troubleshoot.

Does this resource come as a hard copy?

Unfortunately, all products are digital in nature.

I’d like to request a resource – how can I do that?
We have a running list of requests we are working through currently. If you have a custom resource request, send through a support email and we’ll add it to our growing list!
Can you edit the resource to suit my needs?
We do accept edits from time to time depending on the nature of the revision. If you have a request, please send through an email with your request and we will see what we can do. However, please keep in mind that this is dependent on clip art availability and not all custom edits will be possible.
Can you remove your copyright from the resource?
The copyright material on each page of our resources can not be removed. To prevent illegal copying and on-selling of our products, the copyright is important in protecting our brand.
Can I share my purchase with my teaching buddies?
In purchasing one of our products you are agreeing to the terms and conditions listed in the product which states that each resource is limited to single classroom or personal use. If you want your teaching buddies to enjoy the resource you are using, they will need to purchase a copy for themselves (or better yet, why not buy it for them?!)

Downloading

How do I download my purchase?
You will receive an email once your purchase is finalised from which you can download your purchases. Sometimes this goes to your spam or promotions folder and very rarely, this disappears into cyber space never to see the light of day again. But never fear, if this happens, your resources will always be in your account ready to be downloaded whenever you need them.
I never received an email after my purchase. What do I do?
Sometimes the email goes to your spam or promotions folder. Sometimes very rarely, the email disappears into cyber space never to see the light of day again – this seems to happen frequently with Gmail and school/government email addresses. However, do not worry! If you don’t receive your email, you can access your purchases via your account over on the website at any time.
Can I download my purchases at a later date?
You totally can! Whether it’s straight after checkout or a week, a month or a year later, you’ll have access for as long as the site is active but it’s always a good idea to save a copy to your computer or USB drive as well, just in case! All you need to do is log back into your account via the My Account page. You’ll see an option to view your previous orders and downloads. Click on the downloads tab and you’ll see your purchases there ready waiting for you!

Printing

Part of my resource is being cut off when I print…

All resources are designed to be printed on A4 paper. Be sure to select ‘fit to page’ when printing your resource to ensure that important parts of the page aren’t being cut off during the printing process. 

My resource is printing too big. How do I reduce the size?
If you’d like to fit more labels or posters on a page, you can print multiple pages per sheet of paper. To do this, select File>Print and then under the Page Sizing option, select ‘multiple.’ I often select 2 pages per sheet and then just check that the orientation is correct to make sure that I get the sizing correct. Just be sure to check the little preview window looks correct before printing.

Ridgy Rewards

What are Ridgy Rewards

RidgyRewards are points which can be applied to future Ridgy Didge Resources purchases. The amount you can apply is displayed in Australian Dollars (AUD) on your account balance page. 

You can earn RidgyRewards by:

– making a purchase through checkout

– for signing up to be a member

– for writing reviews on purchased products

– for referring friends who make a purchase through the website

For every $1 you spend on the Ridgy Didge Resources website, you can earn 1 reward point. Every 20 reward points earned equals $1 you can apply to future Ridgy Didge Resources purchases. We’ll round it up for you too! For example, if you make a purchase on a resource priced $4.75, you’ll earn 5 reward points.

RidgyRewards are only earned on purchases, signing up as a member, writing reviews on purchased products or for successful referral of friends. Reward points are not earned on gift card purchases, inactive resources, or free downloads.

To redeem your RidgyReward points, look for “Apply Discount” button located at the top of your cart. Click this button and the discount will then be displayed in your cart totals. If you have any valid RidgyReward point to use, they will be displayed above your cart. If there is no ‘Apply Discount’ button, you will not have earned enough points yet to redeem the discount.

Ridgy Didge Home Educator

What is the Ridgy Didge Home Educator Lite Membership?
The Ridgy Didge Home Educator Lite Membership is a free membership specifically designed to cater to the needs of Home Educators. At Ridgy Didge Resources we acknowledge that the needs of a Home Educator are not the same as a Classroom Teacher and how the resources will be used are vastly different as well. The Home Educator Lite Membership is designed to support these differences by offering significant discounts on all our resources for successful Home Educator applicants.
How much of a discount will I receive when I am a Home Educator Lite member?
Successful Home Educator applicants will receive a minimum of 30% off all Ridgy Didge Resources products and services.

 

What is the Ridgy Didge Home Educator Plus Membership?
The Ridgy Didge Home Educator Plus Membership is a paid membership specifically designed to cater to the needs of Home Educators. At Ridgy Didge Resources we acknowledge that the needs of a Home Educator are not the same as a Classroom Teacher and how the resources will be used are vastly different as well. The Home Educator Plus Membership is designed to support these differences by offering significant discounts on all our resources for successful Home Educator applicants.

 

Are there recurring fees associated with this Home Educator Plus membership?

Yes. But the recurring fee is only minimal. There will be a $20 fee charged to your preferred payment method when your membership is up for renewal. This fee covers the cost of the admin costs to keep your account open.

What if I don't renew my Home Educator Plus membership?

If you don’t renew your membership, you will no longer have access to any of the paid membership bonus materials. Your membership will be closed. You will not have access to free updates to your resources as they are made available and any additional materials that may be added to the membership in the future. 

How much of a discount will I receive when I am a Home Educator Plus member?

Successful Home Educator applicants will receive a minimum of 50% off all Ridgy Didge Resources products and services.

How do I apply?
You can purchase your Home Educator Lite or Plus Membership through our checkout. Upon purchase you will be prompted to upload proof of your current Home Education status. Your purchase will then go to a waiting room and where a team member here at Ridgy Didge will be notified of your application. Applications are assessed on an individual basis and Ridgy Didge Resources reserves the right to accept or deny any application at their discretion. Applications won’t sit in the waiting room for more than 48 hours. If you haven’t received a response to your application by then, please don’t hesitate to contact a member of our team here.

 

Proof of Home Educator Status
Each applicant must provide proof of their most current home education status notice from their local government or education system. Failure to provide proof will automatically deem an application unsuccessful.


 

How do I find out more information?
If you have any further queries, please do not hesitate to contact Ridgy Didge Resources using our online Contact page and we will respond to you within the next two business days.

 

 

 

Ridgy Didge Teacher

What is the Ridgy Didge Home Teacher Lite Membership?
The Ridgy Didge Teacher Lite Membership is a free membership designed to cater to the needs of Australian teachers. You will receive access to our Free Resource Library, Scope and Sequences and discounts on future purchases.


How much of a discount will I receive when I am a Teacher Lite member?
Ridgy Didge Teachers will receive a minimum of 5% off all Ridgy Didge Resources products and services.

 

 

What is the Ridgy Didge Teacher Plus Membership?
The Ridgy Didge Teacher Plus Membership is a paid membership specifically designed to cater to the needs of Australian Teachers. You will receive access to our Free Resource Library, Scope and Sequences, Learning Intentions and Success Criteria, Yearly overviews, every unit  for your chosen year level for HASS, Science, Writing, Maths and Health as well as significant discounts on future purchases.


 

Are there recurring fees associated with this Teacher Plus membership?

Yes. But the recurring fee is only minimal. There will be a $20 fee charged to your preferred payment method when your membership is up for renewal. This fee covers the cost of the admin costs to keep your account open.

What if I don't renew my Teacher Plus membership?

If you don’t renew your membership, you will no longer have access to any of the paid membership bonus materials. Your membership will be closed. You will not have access to free updates to your resources as they are made available and any additional materials that may be added to the membership in the future. 

How much of a discount will I receive when I am a Home Educator Plus member?

Ridgy Didge Teachers will receive a minimum of 20% off all Ridgy Didge Resources products and services.

How do I apply?
You can purchase your Teacher Lite or Teacher Plus Membership through our checkout. You will be sent an email to confirm your purchase and then have immediate access to everything inside the Lite or Plus membership portals, depending on which one you have purchased.

 

How do I find out more information?
If you have any further queries, please do not hesitate to contact Ridgy Didge Resources using our online Contact page and we will respond to you within the next two business days.

 

 

 

Membership FAQs

Is there an ongoing renewal fee?

Yes. A $20 ongoing annual renewal fee will be automatically charged to you each year.

What happens if I don’t renew my membership?

You will lose access to all our membership goodies in your membership portal. You will still have access to your portal and any individual purchases you have made, including access to our Free Resource Library, but you will lose access to the year level unit plans, the membership bonus materials and our Ridgy Didge Teacher Facebook group. And you will no longer be eligible for the 25% off discount on individual purchases.

What if the curriculum is updated? Will I receive updates to resources if the curriculum changes?

Your membership purchase will give you access to units aligned to V9.0 of the Australian Curriculum. If there are minor changes to this, you will receive free updates to our units in your membership portal. If there are major changes (like a full curriculum overhaul), then you will need to purchase another membership as this will require a significant amount of work here at Ridgy Didge HQ to rewrite units to comply with curriculum standards.

Is there a minimum number of teachers that a school can purchase for?

A school will need to purchase for at least two teachers.

I am a school administrator, can I add and remove teachers myself?

Yes! As an administrator, you will be given your own membership portal, where you can manage those that have access to the planning documents that you have purchased on their behalf. You can add teachers.

I am a school administrator, I already have a school membership but am needing to purchase new membership for additional educators that have been added to our teaching staff. How do I do this?

To add additional members to your membership, please contact us: admin@ridgydidgeresources.com and we can arrange this for you.

I am a home educator, will the units still be relevant to a home school setting?

The short answer is yes! Our units are written with a classroom setting in mind, however, any of the activities or worksheets can be completed in a home setting too. You may find you don’t need to do all of the activities as home schooling children can tend to pick up concepts a bit quicker due to the more one-on-one nature of the learning context. Just like in a classroom, the lesson sequences can be adapted to suit your own personal learning circumstances and your little learner’s needs.

How much?

Of course you were all going to ask this! Our Teacher Plus membership is $200 (with a recurring annual payment of $20) and our Home Educator Plus is $130 (with a recurring annual payment of $10). This is honestly an absolute bargain and this is the last time our memberships will be this cheap! Doors close on Saturday and prices will go up when they open again in January.

What do I get in my membership?

– You get all your planning done for you (over $500 worth) for your chosen grade including Health, HASS, Science and Writing. Maths units will be added throughout next year.
– Discounts on future purchases
– Scope and Sequences
– Yearly Overviews
– Learning Intentions and Success Criteria Posters
– Bonus Resource Library (classroom decor, posters, themed activity sheets
– Free Resource Library access
– Facebook Support group access

Do you offer a membership for single subjects?

Not yet sorry. We will be creating ultimate bundles for F-6 for Health, Science, HASS and Writing – but these won’t be available until January at this stage. Keep your eye out for a notice about these in our end of month email.

I already have a lot of your units, is the membership worth it for me?

This depends on how much is ‘a lot’. Some people have emailed me with their list of ‘a lot’ and it actually is only 2 units from the grade they were intending on buying. Other people have all of HASS or all of Science already. Next year $300 worth of resources for Maths will be added to your member portal, so if you are in need of these – then the membership is still definitely worth it even if its just to get the Maths units alone.

I am a composite teacher, is the membership for me?

Absolutely yes! You will need to purchase multiple year levels though. You can follow the instructions here to do this and you can use the code ‘compositeclasscode’ at checkout to get 25% your purchase when you add more than one year level to your cart.

What happens if I change year level the following year?

You can simply purchase another year level to add to your member portal. And there is a sneaky little code that I will share in our Facebook support group that members can use to get a discount on future membership purchases.

What if I don't know what year level I am teaching next year?

If you don’t yet know what year level you are teaching, then simply choose the Teachers Plus TBC option. You will get access to your member portal but you won’t have access to the resources until you then email me with your choice of year level and then I can set the year level for you.

What if I already have a membership?

If you have never paid any money for a membership then you only have our teacher lite or home educator lite membership. These give you access to our scope and sequences and free resource library but not our unit plans, yearly planners, learning intentions and success criteria posters, bonus resource library and our Facebook support group.

When do doors close to the membership?

Doors close this Saturday 26 November. They won’t reopen until January.